Frequently Asked Questions

Bedside Beauty & Wellness is committed to the health and well-being of all staff, consumers, families, external workers and the community at large. Our policy is to continually review our operations in accordance with official COVID-19 government and health regulations and recommendations. We follow official public health advice and keep in regular contact with our provider partners, nursing homes and other facilities to ensure our ability to continue to deliver services in the safest possible manner.  Our staff are required to have a flu vaccination, undertake covid specific training and follow covid-safe practices.

It depends on the appointment times that are available at the time of booking as well as what suburb or hospital you are in. However, generally appointments can be made within a week.

It may not always be possible but it would be appreciated if cancellations could be made no less than 24 hours in advance. Cancellation fees apply.

Payment can be made using PayPal, credit card, or cash.

Unless you are part of a home care package or otherwise agreed, a credit card number is required at the time of booking to secure your booking.

NO, the gst will be added on checkout.

Should you need to cancel for any reason, we will be happy to refund the full amount provided the cancellation is made no less than 24 hours prior to your booking. Where a cancellation is made less than 24 hours in advance, a cancellation fee equivalent to 50-100% of the treatment cost may be applied. Where cancellation is made on the day of the scheduled treatment, the full amount may be forfeited. Where a gift voucher booking is cancelled less than 24 hours in advance the full value of the voucher may be forfeited.

Business hours are Monday to Friday from 9am to 5pm. Where cancellations are made outside of these hours, the cancellation will be deemed to have been made at the time that the message or cancellation notification was received or at the commencement of the next business day, whichever comes first.

We’re not your average mobile beauty service. We are qualified, insured and experienced to visit all hospitals and aged care facilities within our service areas.

Yes. We specialise in adapting our treatments especially to suit your situation and needs and we are specially trained and experienced to do so. We treat clients with little or no mobility, confined to a bed or wheelchair.

We travel up to 25km’s radius of our various service areas. A surcharge may apply for travel to some suburbs beyond our usual service area. You will be advised if you are outside of our service area and if a surcharge is applicable to you.

You can purchase a gift voucher online or contact us via email or phone to order a voucher and we will send it either to you or the person you would like to gift it to. You can specify a particular treatment or treatment value on the voucher which is valid for 3 years. An administration fee may apply for the processing and posting of vouchers and where urgent delivery is required an additional fee applies for express postage.

Depending on the availability of bookings expired vouchers may be able to be used up to 2 weeks past the expiry date at the discretion of Bedside Beauty & Wellness.

Vouchers are non-transferrable and strictly non-transferrable for cash.

Of course! We are more than happy to work around you and your family. We accommodate nursing mums with newborns and toddlers and don’t mind interruptions.

It’s too easy! We simply mark each booking off your card and once you have filled the card (5 bookings) you will receive a FREE treatment to compliment a paid treatment on your next booking. Conditions apply.

GST –our prices DO NOT include gst, this will be added at checkout. Car Parking- where there is no available free street or other car parking, the charges may be added to the overall service cost. Travel –our prices include travel where your location is within our service area. For areas beyond our usual service area, a travel surcharge may apply.

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