How far in advance do I need to book?
It depends on the appointment times that are available at the time of booking as well as what suburb or hospital you are in. However, generally appointments can be made as early as a day or two before.

How far ahead do I need to cancel?
It may not always be possible but it would be appreciated if cancellations could be made no less than 24 hours in advance.

How can payment be made?
Payment can be made using PayPal, credit card, or cash.

Do I need to pay in advance?
Where payment is made online and/or the total cost is $100 or more payment is required at the time of booking.

Do prices include gst?
No, the gst will be added on checkout.

What if I have already paid and need to cancel?
Should you need to cancel for any reason, we will be happy to refund the full amount provided the cancellation is made at least 24 hours prior to your booking. Where a cancellation is made less than 24 hours in advance, a 50%- 100% cancellation fee may be applied. Where cancellation is made less than 3 hours prior to the treatment, the full amount may be forfeited. Where a gift voucher booking is cancelled less than 24 hours in advance the full value of the voucher may be forfeited.

Which hospitals and aged care facilities do you go to?
We’re not your average mobile beauty service. We are qualified, insured and experienced to visit all hospitals and aged care facilities within the Adelaide metropolitan area.

I am confined to my bed, can you still treat me?
Yes. We specialise in adapting our treatments especially to suit your situation and needs and we are specially trained and experienced to do so. We treat clients with little or no mobility, confined to a bed or wheelchair.

How far do you travel?
We currently travel within the Adelaide metropolitan area. A surcharge may apply for travel to some suburbs beyond our usual service area. You will be notified is a surcharge is applicable to you.

How can I get a gift voucher?
You can purchase a gift voucher in our store or contact us via email or phone to order a voucher and we will send it either to you or the person you would like to gift it to. You can specify a particular treatment or treatment value on the voucher which is valid for 3 years. An administration fee may apply for the processing and posting of vouchers and where urgent delivery is required an additional fee applies for express postage.

What if my voucher has expired?
Depending on the availability of bookings expired vouchers may be able to be used up to 2 weeks past the expiry date at the discretion of Bedside Beauty & Wellness.

Are vouchers transferable?
Vouchers are non-transferrable and strictly non-transferrable for cash.

Can my children be home when you come?
Of course! We are more than happy to work around you and your family. We accommodate nursing mums with newborns and toddlers and don’t mind interruptions.

How does the loyalty card work?
It’s too easy! We simply mark each booking off your card and once you have filled the card (5 bookings) you will receive a FREE treatment to compliment a paid treatment on your next booking. Conditions apply.